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mPortal’s SPRINGBOARD® software suite is designed to extend presence to connected devices to create cohesive and compelling experiences across mobile phones, tablets, Smart TVs and other connected devices.

SPRINGBOARD® Care

Your customers want an instant and convenient solution to check usage, manage their account, add and remove features, and pay their bills.  In the meantime, recent FCC legislation and CTIA guidelines require the use of tools, on the mobile device, that enable customers to monitor their usage balances, set usage limits, and change their mobile plans to avoid bill shock that often results in churn.

SPRINGBOARD Care is a PCI Compliant self care module that provides a comprehensive solution for wireless carriers and other service providers.  SPRINGBOARD Care integrates with existing backend billing systems to deliver an end-to-end platform that ensures compliance with the recent Bill Shock legislation, improves customer satisfaction, reduces costs, and minimizes churn.

Key Benefits:

  • Mobile self care is cheaper and more intuitive than traditional IVR systems.
  • Easier to access and faster than traditional WAP and Web solutions.
  • Lowers costs by increasing customer self service and reducing calls to call center agents.
  • Improves the customer experience and creates stickiness and loyalty.
  • Reduces development costs and capital investment through the cloud-based platform.
  • Enables fast deployment to new connected devices.
  • Provides new channels for monetization through promotions and cross selling.
  • Collects device and in-app analytics to understand user behavior and optimize strategy.
  • Leverages mPortal’s 11+ years of experience in building mobile and connected device solutions.

Key Features:

  • Centralized PCI Compliant cloud-based solution
  • Provides usage data such as voice minutes, messages, data usage
  • View bill summary
  • Pay bill via credit/debit
  • Check payment history
  • Review account information
  • Manage monthly service plans
  • Add or remove services
  • Notifications based on key settings (meets the Bill Shocker requirements)
  • Optional self help modules such as tips and frequently asked questions.
  • Pre-integration with popular billing systems.
  • Ability to include promotions and upsell opportunities
  • Advertising integration from a single or multiple third-party advertising networks.
  • Data, metrics, and reporting on subscriber usage patterns within & outside the app.
  • Support for iOS, Android, BlackBerry, Windows Mobile, HTML5 and other connected devices.

Click here to download the SPRINGBOARD Care pdf

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